Frequently Asked Questions
We’ve tried to answer the questions most commonly asked by our customers. However, if after you’ve read through the FAQs here you still need answers, please feel free to call our office. We will do our best to assist you.
When can the job begin?
We start our jobs on a first come first serve basis. We keep an on-going list of awarded jobs. The last painter we hired would work for a few days, then they would leave for a couple days. Always starting and stopping.” Will you stay on the job once you begin? Yes. We’ll stay with the project and work until your painting is completed. The same crew leader will work on your job from start to finish because we assign different crews to different jobs.
Who does the painting?
We have a staff of 6-8 full-time painters. All the painters are employees of Pinon Painting, LLC. We do not use subs. Each of our Lead Painters manages a set crew of 1-2 painters. Although crewmembers change from time to time, the continuity this system offers has many advantages. For example, they are more productive and efficient as a team because they understand each other’s styles and skills. Supervision and quality control is very important to us. Every crew has a Crew Leader who in charge of the project. He/She does daily inspections of the project. Jimmy Cordier (owner) will visit your project; he will maintain quality and oversee the operations of the job.
Who will supervise the job?
I have fully trained, knowledgeable crew leaders to run each job. However, I am always available and check on each and every job.
Do you have references?
Yes, our references are available upon request. In addition to our customer references, Pinon Painting is proud to be a part of Bureau of Workers Compensation’s Drug-Free Work Place Program. Our reputation means everything to us, which is why we have a thorough new-hire screening process, including a detailed background check.
What kind of paint do you use?
We use Dunn-Edwards, Frazee and Sherwin Williams most of the time. Sometimes customer preference, the nature of the job and other factors warrant other brands. Whichever brand we use, we make certain it’s the best that manufacturer offers and appropriate for your project.
About 90% of the time we use the highest quality paint. However, the brand of paint we use can be influenced by other factors including customer preference, the nature of the project, and other bid specifications.
Are your painters fully insured?
Our insurance includes general business coverage, with General Liability, Bonding and Worker’s Compensation policies.
Can you help with other things besides painting, like wall and ceiling repairs, tiling or carpentry?
We have the ability to do light carpentry, drywall repair and wood replacement when required. Also, we can do tile repair, grouting and caulking. We also do gutter cleaning and pressure washing.
I’ve had bids before that are high, low and all over the place. Why?
The level of thoroughness, attention to detail, and quality desired, usually determines the cost of a job. For example, it costs more to properly prepare a surface for painting than to give it the “quick once over. We would be happy to review, in detail, our calculations for your project so you can make a fair comparison with other bids.
What's the difference between a good paint job and a bad one?
A good paint job requires an extensive knowledge of different painting techniques and materials, and the skill and commitment to go with it: Not cutting corners. Preparation. Preparation. Preparation. And finally, budgeting enough time to do the work properly.
Do you have a warranty?
Yes, a three-year limited warranty on most work. We follow the AZ ROC Warranty Program.
What size, type jobs do you specialize in?
We will do about any size project. We estimate a project if it’s over $500.00, if it’s under $500.00 then we will do the job on a time and materials basis. If you would like an estimate for a project that is under $500.00, we will be happy to do that for a fee of $45.00.
Does someone have to remain home while the painting is being done?
No. This presents no problem whatsoever for us. We normally arrive on the job before you need to leave for work and special arrangements can always be made to pick up a key ahead of time if needed. We have never had a problem when it comes to the trustworthiness of our painters. Your home will be respected the same as it would be if you were there. However we also realize that many people are uncomfortable with leaving workmen in their house unattended. We understand this hesitancy by some and are not offended by that.
What do I have to do in order to get ready for the painters?
When we come in to paint your home we are expecting to handle everything ourselves. We move all of the furniture into the middle of the room. All furniture and belongings are carefully covered and all floors are protected with the proper drop cloths during painting. The only items we ask the customer to move are the small knick- knacks, pictures and light window treatments and curtain type items. Upon completion of the painting we will place all furniture back in the location that it was removed from.
How often should you have to paint the interior?
Many factors can contribute to that. 1. The quality of the paint used is of the utmost importance. 2. The amount of traffic through a particular area. 3. Whether or not there are smokers in the home. 4. Is there a fireplace that is used on a regular basis during the winter months, and does the damper work properly? 5. How many children and their ages? There are too many factors to take into consideration, and each home can be different. However a good quality job done by a professional crew under normal conditions should last anywhere from 6-10 years. Call us and we will be happy to evaluate your particular situation and offer you a more precise answer.
What kind of surface preparation is done?
Most surface preparation will be done based on your individual expectations. We can do as much or as little as you like. Preparation is a major part of your painting investment and we want to deliver what you expect. Although, there are some preparation steps that we will not skip. All exterior surfaces will be washed and peeling areas will be scraped. If you wish, we can sand peeling edges and caulk as needed. All interior surfaces will have adjacent surfaces protected and necessary steps taken to ensure adhesion. Further preparation will be based on your desires.
How many painters will be in my home?
While every job is different normally you can expect a crew of 2-3 house painters.
What if I don't like the color I picked?
We want you happy upon the completion of your job. But regardless of the quality of work done, if at the completion you are unhappy with the color you choose, you most likely will not use our company again. Every painting contractor has had a job where the customer liked the quality of work, the crew and everything about the company but they were unhappy with the colors used and now their whole perspective is clouded and they view the job as a bad experience. After selecting a painting contractor, the selection of colors to be used is the next most important decision that you need to make. Take your time on color. Ask for color charts ahead of time and buy a quart or so of paint to try it on a couple of different areas of your home as well as in different types of lighting if you feel you need to. The cost of a few samples of paint is much cheaper than repainting a room or entire house if you end up unhappy with the color chosen.
How do I get an estimate?
You may request an estimate by clicking and completing our estimate request form or you can call us at (928) 778-2902. If you complete the estimate request form, someone will call you to arrange a convenient time to meet. Normally, estimates are scheduled between 8:30 a.m. and 3:30 p.m. Monday through Friday. There are limited night and weekend appointments available. Upon special request we may arrange to meet early in the morning.
My friend has this color in their house that I like, can I use it in my house, and will it look the same?
We can get the same color, but keep in mind that every house is different and the color may not look the same or have the same effect in your home as it does in theirs. Find out from your friend what the color is and get a sample. Paint an area approx. 6′ x 6′ in a few different sections and check how it will look in your home. Lighting, carpet, furniture and other factors may give it a different look in your home.
I have some cracks that always reappear is there anything we can do?
Cracks can always be repaired and regardless of the preparation done some may reappear. Paint and patching compounds cannot hold two surfaces together. We will do our best to give you a longer lasting repair.
We have drywall damage... Do we need to have that repaired before the painters come?
Our painters are experienced in drywall repair and replacement. Virtually any repairs that need to be made can be done as part of the preparation work we do prior to painting.
How long should I wait before cleaning my windows after painting?
We always recommend waiting 30-days before allowing any cleaning agents to come in contact with the new paint. Paint dries in a matter of a few hours but all paint goes through a curing process, which takes longer.
What happens if I contract with someone who is not properly insured and one of their workers later claims to have gotten hurt while working on my home?
You as the homeowner can be held personally responsible for injuries sustained by an uninsured worker while they are on your property. You can be in a very awkward position with your own insurance company as a result of this type of accident. Most people do not realize this, but it can be verified by a phone call to your attorney or insurance agent. Always ask for verification of insurance if you have any doubt. And remember a contractor’s general liability insurance is not the same as workers compensation! It is always best to hire a licensed contractor.
Why is painting so expensive?
Painting like everything else is expensive. We realize that. In the last 20 years, what we have to pay out in labor has doubled. The cost of paint has increased about $10.00 per gallon. Insurance for a business is astronomical. So you are absolutely right, it is expensive. But not when you look at the cost of painting compared to carpeting, fabric, etc. at about $25.00 to $50.00 per square foot compared to painting at about $1.00 to $2.00 per square foot, it doesn’t seem too bad.
What can we do with leftover paint from prior years?
You can save leftover paint for touch up if needed. You may never use it but you can never tell when a surface will get damaged or you need to make a repair at a water leak. Paint will stay fresh in a well-sealed can for many years. It can also serve as your record for which colors and product were previously used.
How do I select my colors?
When you decide to have us do your painting project, we will deliver a color charts to you. This will contain a variety of colors that you can choose from. We will give you ample time to make your color selection. We will pick up the color charts when the project begins. It is always best to hire a ‘color consultant’.
Which paint sheen should I use?
Paint sheens will have an aesthetic purpose and a practical purpose. Choose a sheen that you like but keep in mind that higher interior sheens are more washable and resist marking better. Generally, we use flats for ceilings; eggshell or satin for walls; satin or semi-gloss for woodwork. Most of our exterior projects are done with lowsheen or satin to ensure more durability.